Policies

These Terms and Conditions apply to all contracts entered into
by Gilded Ferret Jewellery ("Gilded Ferret Jewellery" or "I" , "me" ).

By browsing this website and placing your order with me you are accepting these
Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.

UK CUSTOMERS
Shipping within the UK is by Royal Mail Special Delivery and DHL Express. Shipping costs range from £8 - £40 dependent on the value of the piece(s). This service fully insures your jewellery and normally delivers within 2 days.
Shipping days are Wednesday, Friday & Saturday.


CUSTOMERS FROM OUTSIDE THE UK
Overseas Shipping is by Royal Mail Special Delivery and DHL Express. Shipping costs range from £25 - £45 dependent on the value of the piece(s). This service fully insures your jewellery and normally delivers within 3-5 days.

As per the terms and conditions set out above, please expect to pay import tax. I don't know what this will be, you will need to find this out if you are unsure. All antique items will be marked as such with the relevant commodity code. If an item is refused because of an unwillingness to pay your tax, a refund will not be given.
Shipping days are Wednesday, Friday & Saturday.

I hope that you love your piece but if you decide to return it, please inform me within 3 days of receipt and return to me within 14 days of receipt in line with your statutory rights. Once I have received your returned item and inspected it, I will refund you the cost minus postage costs. Items must be unworn and in their original packaging. Items must be sent by Royal Mail Special Delivery for UK customers and DHL Express for overseas customers and the item must be fully insured during shipping.
Returns from outside of the UK must be shipped with correct and accurate customs forms that are clearly marked as a UK RETURN otherwise any import taxes or duties charged to Gilded Ferret Jewellery will be deducted from the refund amount, along with any payment processing fees and exchange rate losses. Original shipping and insurance costs are non-refundable.
I do not accept returns on sale items or items that have been altered (including resizes) by me or by you.
Please note that any orders where the item is rejected by the customer or returned due to non-payment of international duties/customs charges will not be eligible for a full refund.
The item belongs to you until I have signed for it. Refunds are processed Monday - Friday and not over the weekend. If you return an item on Friday and it reaches me on Saturday, you refund will not be processed until Monday. Please allow 14 days for your refund to clear once it's been processed.

The prices payable for the goods that you order are as set out on the website. Our prices are displayed in UK £ and include VAT. If you purchase in another currency, currency fluctuations and transaction charges may make a difference to the amount billed on your chosen payment method.
Please see the Shipping section of this page for information on timings and costs of delivery. I will use my reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and I will not be held liable for late delivery of goods caused by circumstances beyond my reasonable control.

Gilded Ferret Jewellery must receive payment in full for your order before it can be accepted. Once your chosen payment method has been authorised and stock is checked, I will send you an email receipt confirming your order. Please keep this receipt for your records. Gilded Ferret reserves the right to refuse to supply to any person for any reason.

In the unlikely instance that you receive an item that is damaged or not what you ordered, please make contact within 3 days. I will help you resolve any issues as quickly as possible by replacing the item, delivering another item by way of an exchange, or refunding the amount paid. The faulty item will need to be returned to me by post to the returns address I will provide to you and I must be in receipt of the item before I process an exchange or refund.

I do not offer any guarantee past the point of sale. My items are sold as seen.
All of my pieces are at the very least pre-owned and most of them are vintage or antique. This item is not brand new and as such, will not look brand new. Please expect signs of wear to include kinks in links, surface wear to gold, scuffs to stones and accept this as part and parcel of buying second hand jewellery. I will be as clear as I can with item descriptions and condition statements and aim to make sure you are aware of any potential defects before you buy. Please study the photos carefully as they form part of the condition statement.
I aim to buy pieces that you will be able to wear for many years and I will always make you fully aware of any defects in the listing.
Every item sold is fully checked for gold content, authenticity, durability and cleaning and polishing is carried out as standard.
The photographs form part of the description of each item so please examine them carefully and if you have any questions, please get in touch.
If an item that you have bought from me becomes faulty after wear, you can contact me for advice.

Your privacy is important. It is GILDED FERRET JEWELLERY’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.gildedferret.co.uk/, and other sites we own and operate.

This policy is effective as of 22nd July 2023 and was last updated on 22nd July 2023.

Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal Information
We may ask for personal information which may include one or more of the following:

• Name
• Email
• Phone/mobile number
• Home/mailing address

Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
• Use a mobile device or web browser to access our content.
• Contact us via email, social media, or on any similar technologies.
• When you mention us on social media.

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
• To contact and communicate with you
• For internal record keeping and administrative purposes

Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

International Transfers of Personal Information
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Use of Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the get in touch form.